PLEASE READ THIS CAREFULLY. THE FOLLOWING TERMS AND CONDITIONS CONSTITUTE A BINDING AGREEMENT BETWEEN YOU AND VIRTUALSOLUTIONS
You may cancel the Services at any time by providing VirtualSolutions with a notice of your intent to cancel your services by sending an email to support@VirtualSolutions.us You acknowledge that the cancellation will be effective from the beginning of the next month after you provide notification toVirtualSolutions via the e-mail. VirtualSolutions will provide you with email confirmation of both your request to cancel Services and the actual cancellation of Services. If you do not receive a confirmation of your request to cancel after sending an email or if you do not receive a confirmation of Service cancellation, you must notify VirtualSolutions by sending an email to support@VirtualSolutions.us or contacting VirtualSolutions Customer Care by telephone.
This agreement is for a one-time use of VirtualSolutions services. This is not an agreement for ongoing services, monthly, or annual services. These services are intended to assist users of personal computers and not for business computers.
By clicking ACCEPT you are agreeing to pay for VirtualSolutionsservices, you acknowledge that you have read, understood and agreed to be bound by these terms and conditions, and to comply with all applicable laws and regulations.
Subject to the terms and conditions set forth herein, VirtualSolutions provides remote technical support to consumers of personal computers this support is provided via remote access to your computer, telephone, on-line chats, and email.
If you do not agree to all of these terms and conditions, do not click ACCEPT, REGISTER FOR, USE OR RECEIVE ANY OF THE COMPANY’S SERVICES.
WEBSITE & SERVICES
This agreement allows a VirtualSolutions technician to access your computer run scans, review your registry and give personal attention to problem areas. You may have to download a small program in order to allow the technician access to your computer. The technician may then download third party software to your computer for the strict purpose of diagnosing and repairing your computer. Repair sessions may be recorded for quality purposes.
The service is provided by VirtualSolutions LLC, a company incorporated under the laws of Utah whose principal business address is in Orem Utah. VirtualSolutions makes no representation that VirtualSolutions , or content available through it, are appropriate or available for use at other locations outside the United States, and access to VirtualSolutions from territories where VirtualSolutions or is illegal or prohibited. If you access VirtualSolutions from a location outside the United States, you are responsible for compliance with all local laws.
You hereby authorize VirtualSolutions to charge the credit or debit card that you provide at registration for the one-time cost. Failure to make any payment as agreed shall be deemed to be a material breach of this Agreement and shall be sufficient cause for the immediate termination of this agreement by VirtualSolutions. In the event of collection enforcement, you will be liable for any costs associated with such collection, including, without limitation, reasonable attorneys’ fees, court costs, reasonable interest, and collection agency fees. All charges shall be exclusive of any applicable taxes. You are responsible for the payment of all federal, state, and local sales, use, value added, excise, duty and any other applicable taxes, other than taxes based on VirtualSolutions net income.
4 FAIR USE POLICY; USER CONDUCT.
VirtualSolutions may suspend or terminate Your access to the Services if in VirtualSolutions sole discretion, You are abusing the Services by (i) exceeding the level of use reasonably expected for one account; In the event of such termination or suspension, You will not be entitled to a refund of any prepaid fees. You are solely responsible for the contents of your transmissions through the services. Your use of the services is subject to all applicable local, state, national and international laws and regulations.
5 REVISIONS TO THIS AGREEMENT
VirtualSolutions reserves the right to change this Agreement from time to time and any modification to this Agreement will be effective upon posting to the website. Your services, obligations, remedies, rights, and responsibilities will be governed by the agreement that is in effect at the time you accept service. If the technician, in repairing your computer, encounters files or folder names that raise suspicion of illegal activity including creating, storing, or transferring illegal materials, the technician is required to report the suspicion and VirtualSolutions may contact law enforcement in such instances. If there are files and folders that you would like excluded from personal review, it is the consumer responsibility to identify those areas to the technician prior to the initiation of services.
6 LIMITATION OF LIABILITY
In no event will VirtualSolutions , its licensors or other third parties mentioned at or in this agreement be liable for any damages, including, without limitation direct, indirect, special, incidental, or consequential damages, damages resulting from lost profits, lost data or business interruption arising out of relating to the use, inability to use, or resulting from the use of this service, any service linked to VirtualSolutions, the content, software or other information contained in any or all such sites, products related to or ordered via myfastpc, whether based on warranty, contracts, statutes, regulations, tort (including but not limited to, negligence) or any other legal theory and whether or not advised of the possibility of such damages.
Your remedies are limited. It is unlikely that a technician can remotely damage your computer. All steps are taken to ensure your computer’s security and sustainability. However, among other things, some viruses are written to damage the computer upon its extraction. In the event that the your computer is damaged during service, your remedy is limited to a refund of your most recent VirtualSolutions payment.
7 REFUND POLICY
Request for refunds no refunds for any service plans will be issued, except under the following limited circumstances: 1) a full refund, less applicable service charge of 20% will be made for all service plans cancelled by you within 30 days of purchase or subscription, if no services were rendered pursuant to the service plan; or 2) a refund of the service plan fee, less 40%, less applicable service charge of 20% within 90 days of purchase or subscription, will be made for all other service plans cancelled by you.no refund of any fee-for-service charges will be made unless all of the following criteria are met: the service falls within the scope of services designated above; and you have all the prerequisites which were required to resolve the problem, as recommended by VirtualSolutions technician; and the problem was not resolved by the VirtualSolutions technician; and 15 days have not passed after the issue was last worked upon by a VirtualSolutions technician. Requests for refunds for service plans or fee-for-service charges must be made in writing to: VirtualSolutions post marked within the time periods set forth above.
Right to refuse, suspend or terminate service VirtualSolutions reserves the right to refuse suspends or terminate service to any user for any reason we deem to do so, in our sole discretion, without any prior notice, for example only, if we suspect that you are using a computer system in an improper or illegal manner. In the event of such refusal or termination, a refund for time remaining on such service plans will be refunded to you, on a pro-rata basis, by crediting your account within 30 days of such modification, termination or cancellation.
You agree to indemnify, defend and hold VirtualSolutions, its licensors and affiliates and their respective assigns, harmless from any loss, liability, damages or claim, including reasonable attorneys’ fees and costs, that arise directly or indirectly from (i) your activities in connection with the VirtualSolutions , (ii) a breach of this Agreement, including, but not limited to, any violation of the acceptable use policy, or (iii) any allegation that any information that you provide via VirtualSolutions infringes or otherwise violates the copyright, trademark, trade secret or other intellectual property, privacy or other rights of any third party. You also agree to reimburse on demand any and all indemnified parties for any losses incurred by such indemnified parties to which this indemnification provision relates.
9 THIRD PARTY SOFTWARE.
VirtualSolutions may use your computer to download or suggest that you acquire, install and use certain third party software (“Third Party Software”). VirtualSolutions has no rights to the Third Party Software and does not license Third Party Software to You or make any representation or warranty regarding the Third Party Software. Third Party Software is licensed to You by the respective owners or licensees of the Third Party Software. You must agree to the terms and conditions set forth by such owners or licensees prior to installation or use of the Third Party Software, even if VirtualSolutions assists You in the acquisition, installation, and/or use of Third Party Software. You must ensure that you comply with the terms and conditions under which You licensed all Third Party Software or purchased any equipment. We do not warrant or represent that we are an authorized service provider for Third Party Software or for any equipment; it is Your sole responsibility to determine if You require additional rights for us to provide such support and if so, to acquire such rights. You acknowledge that support of Third Party Software or equipment by an unauthorized service provider may void any warranty made by the supplier of such Third Party Software or equipment.
VirtualSolutions may provide follow-up services to a client for up to 14 days to attempt to resolve any reoccurring problems. Follow-up services are provided as a gratuity and this contract does not guarantee follow-up services.
VirtualSolutions does not warrant that services will meet your requirements, or that the services will be uninterrupted, timely, secure, error or virus free. VirtualSolutions makes no warranty as to the results that may be obtained from the use of the Services or as to the accuracy or reliability of any information obtained through the services. VirtualSolutions provides no remedies for any loss of data resulting from use of the services and assumes no responsibility for the timeliness, deletion, mis-delivery or failure to store any of your communications, data, or personalization settings. You understand and agree that any material and/or data downloaded or otherwise obtained through the use of the Services is done at Your own discretion and risk and that You will be solely responsible for any damage to a computer system or loss of data that results from the download of such material and/or data.
11 LAW and JURISDICTION
These terms and conditions will be governed by and construed in accordance with the laws of MI USA, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of MI USA.